Return & Refund Policy

We want you to feel confident in your ØRRA purchase. Due to the personal-care nature of our products, we’re unable to accept returns or exchanges on opened or used products.

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Unopened & Unused Products

If you have questions about returning an unopened or unused product, please contact us at hello.orra@gmail.com before sending your order back. Please do not return any products without contacting us first.

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Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or there’s another issue with your order, please contact us at hello.orra@gmail.com so we can make it right.

When reaching out, please include your order number and a brief description of the issue. Photos may be helpful if your order arrived damaged.

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Questions?

If you have any questions about your order or our return policy, contact us at hello.orra@gmail.com.